Frequently asked questions:
- How do I Purchase a painting online from Harbour Lights Gallery?
We are a very small family business and choose to handle all online sales personally so we can ensure that you as a customer are getting exactly what you want, framed how you would like and delivered on a day to suit you. So if you are interested in a painting, take a note of the artists name and title of the artwork and get in touch with us either via email or by phone.
- How can I pay for a painting?
We can take payment via card transaction over the phone, or by bank transfer. We also offer Own Art finance options which can be arranged online. We do not accept cheque’s, cryptocurrency or cash for online transactions.
- Does the painting come framed?
The majority of items sold on our website come framed and ready to hang, the details are usually included on each items page on the website will details of the frame type and whether it is glazed or not. The price of the frame is included with the prices shown for the painting.
- How much does delivery cost?
Delivery within the UK mainland is free! We do also offer international delivery however this is charged separately and you will need to send us your delivery address for a quote. We will aim to give you two fully insured options for delivery and we handle the packaging.
- When will my painting be delivered?
We aim to get your painting to you as soon as we can. We usually discuss this with you over the phone or by email and offer you the next available delivery day. The delivery company we use have a next day service so your painting leaves us one day and is delivered to you the next. You will need to be there to sign for it so please do pick a day you will be home!.
- What is your return policy?
Due to the nature of Original art and the commission basis that we sell them on in the Gallery we do not accept returns unless the item arrives damaged. If this does happen please contact us as soon as possible with images of the damage and the packaging so we can arrange a collection and refund for you. For further details on our returns policy please see our ‘Terms of sale’.
- Can I reserve a painting?
The option to reserve a painting is up to the Galleries discretion depending on the artwork. Our usual policy is that we are happy to reserve an artwork for up to 5 working days, however reserving an artwork is not a guarantee of purchase right.
If a deposit is taken for an artwork that is reserved it will be fully refundable for up to six months however the painting itself will only be held for 5 days. After the six month period after the deposit is taken the Gallery will hold the right to refuse a refund.
We understand that sometimes you need a few days to consider your purchase, or to measure up to make sure you have the correct space for it so please do get in touch if you are considering a painting and we will do our best to answer all your questions and reserve the painting while you think if needed.
- Do I own the copyright to an original painting after purchase?
No, when you buy an Original artwork you are purchasing the physical artwork only. The copyright of the artwork remains with the artist.
- Do you open all year round?
Yes, the Gallery is open all year round. We are usually open Monday to Saturday. We are available by prior appointment on Sundays, please call ahead to book. Our up to date opening times are always available at the top of the page and we do our upmost to always be open when we say we are.
- Are you looking for new Artist’s?
We are not currently looking to take on any new artist’s but are always happy to take submissions via email for future consideration, please see our ‘Exhibiting at Harbour Lights’ page.
If you have any other questions please do not hesitate to contact Katy on 01348 831549 or email:
info@harbourlightsgallery.com
